Service & Repair

Fix more, Travel less. Modernizing Field Service with Remote Collaboration
Service & Repair

MedTech companies use Rods&Cones to streamline service and repair workflows. The platform enables remote troubleshooting and virtual support for field engineers — helping reduce downtime, improve first-time fix rates, and avoid unnecessary travel. Smarter support, wherever it’s needed.

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With Rods&Cones, I can support junior engineers in real time— without having to leave my desk. It’s like being everywhere at once, which means we respond faster, solve more on the first try, and keep systems running smoothly.

Senior Field Service Technician,
Global MedTech Company

Optimize your Service & Repair Operations

Minimize Downtime, maximize Uptime
With real-time remote collaboration, your field service teams can quickly assess and troubleshoot issues. By seeing exactly what’s happening through our platform, teams can avoid unnecessary travel and respond faster, helping hospitals keep equipment online and OR schedules on track.
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Deliver a Better Customer Experience
Faster support, fewer delays, and clearer communication. With Rods&Cones, your service engineers can provide immediate, hands-free guidance, improving issue resolution and reinforcing trust with healthcare providers. It’s a smarter, more scalable way to keep your customers satisfied and supported.
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Ensure Secure & Compliant Support
Rods&Cones meets the highest safety and security standards in the medical device industry. We are HIPAA and GDPR compliant, and certified under ISO 27001 — giving your teams the confidence to deliver expert support remotely while staying fully aligned with global healthcare regulations.
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