Customer Experience Center

See More, Do More – With you Always

We’re with you at every step

The Customer Experience Center (CEC) has a dedicated team ready to help you, providing localized, first-line support to ensure you experience seamless remote access to the OR with Rods&Cones’ devices. Across the EU, US, and APAC, our experts offer you personalized guidance on privacy, connectivity, and quick issue resolution, ensuring your healthcare institution has reliable support from real people you can trust.

24/5 Assistance

Available 24 hours a day, 5 days a week

7 languages

English, Spanish, French, Italian, Portuguese, Japanese, Korean.

Barcelona/Manila/Mexico City

Professional teams based in Barcelona, Manila and Mexico City.

We're with you at every step

Order Fulfillment

With your order confirmed, we work with you to ensure it’s delivered to your exact
specifications.

User Onboarding

All necessary in-person and
online training is provided,
including fully automated step-by-step onboarding.​

Hospital Enrolment

Our support teams ensure quick hospital enrolment and address all IT issues, including connectivity and privacy. Our service is fully GDPR and HIPAA compliant, meeting the highest industry standards.

Helpdesk & Activation

Our teams of experts in Barcelona and Manila are always there when you need them.

Logistics

Need to exchange, repair, or upgrade a device? Our support teams can handle all of the logistics – keeping you informed every step of the way.

Call Us

Netherlands: +31 202170242
Belgium: +32 14480914
Spain: +34 932 715 447
France: +33 1 73 17 73 15
United Kingdom: +44 20 3047 1508
USA: +16124730208
Japan: +815017901470
Korea: +827047320491

Talk to sales