Customer Experience Center

Rods&Cones’ devices offer unprecedented remote access to the OR. To ensure we give our customers the help they need, and that any issues or questions are resolved as soon as possible, we offer a round-the-clock support solution through our Customer Experience Center.

24/5 Assistance

Available 24 hours a day, 5 days a week

8 languages

English, Spanish, French, Italian, Portuguese, Japanese, Korean, and Chinese.

Barcelona / Manila

Professional teams based in Barcelona and Manila

Do you have any doubt?
Our teams are ready for you

Live support
From Monday to Friday

Whatsapp
Chat With Us

Self-service portal & ticketing

help@rods-cones.com
24/5 service

Netherlands: +31 202170242
Belgium: +32 14480914
Spain: +34 932 715 447
France: +33 1 73 17 73 15
United Kingdom: +44 20 3047 1508
USA: +16124730208
Japan: +815017901470
Korea: +827047320491
China: WeChat

We’re with you at every step

1. Order fulfilment

With your order confirmed, we work with you to ensure it’s delivered to your exact specifications.

2. User Onboarding and Training

All necessary in-person and online training is provided, including fully automated step-by-step onboarding.​

3. Hospital Enrolment

Our support teams are dedicated to ensuring each hospital is enrolled as swiftly as possible and that all IT issues – such as connectivity and privacy – are handled. Our service is also fully GDPR and HIPPA compliant, meeting the highest industry standards.​

4. Helpdesk & Activation

Our teams of experts in Barcelona and Manila are always there when you need them.

5. Logistics

Need to exchange, repair, or upgrade a device? Our support teams can handle all of the logistics – keeping you informed every step of the way.

For any other questions or to request a call, visit our contact page

Or

Talk to sales